FAQ
| How do I know I'm getting my money's worth? |
Every item or bundle will be equal to or more than you have paid. We also like to include freebies in orders!
|
| Where do you get your items? |
We get our items from a variety of sources and they are updated frequently.
|
| Can I customize my Mystery Bundle? |
If there is any color, character, or item you don't want to receive, please let us know and we'll do our best to accommodate.
Review our lower FAQ questions for item lists.
|
| What are the Mystery Bundle items? |
Mystery Bundles can include items such as: DIY (pens, keychains, phone chains, decals), Stationary (memo pads, sticky notes, notebooks, pens, pencils, pencil pouch/cases), Kitchenware (utensils, cups, bottles), Electronics (earphones, lights, fans), Plushies, Storage (coin purses, bags, purses, storage boxes), Toys (blind boxes/bags, cards), Hair (ties, clips, claws, headbands, scrunchies), Socks (regular, fluffy), Jewelry, Make up and tools, Misc (keychains, towels, phone stands)
|
| Do you offer refunds/returns? |
We do not offer refunds/returns. However, if any items arrive damaged, missing, or there are other extreme circumstances, please contact us. We will do everything in our power to help you and leave you happy with our services.
|
Email us at CustomerCare@SamAndTrix.com for any questions, concerns, suggestions, or feedback!